Securitron
Unlock/Lock Operation -
First Iteration
Background - New users often struggled to know where to start in Centrios, missing key actions like adding users or devices. I advocated for and led the design of an App Guide — a simple walkthrough that helps users understand core flows and complete setup confidently. I worked with product and engineering to scope and implement the feature, define success metrics (activation rate, time-to-value, and retention), ensure technical feasibility, and align it with our design system for consistency and scalability.
Conclusion
The new filter design in Unity by VaultNext significantly improved usability, performance, and user satisfaction. This project showcased the value of user-centered design, strong cross-functional collaboration, and data-driven iteration.
"The new data filter setup flow is so much faster, easier and more intuitive. I can finally get what I need without wasting time." – Admin, VaultNext
Device Add & Device Details Page
The new filter design in Unity by VaultNext significantly improved usability, performance, and user satisfaction. This project showcased the value of user-centered design, strong cross-functional collaboration, and data-driven iteration.
Web Application
The new filter design in Unity by VaultNext significantly improved usability, performance, and user satisfaction. This project showcased the value of user-centered design, strong cross-functional collaboration, and data-driven iteration.
AvericsUnity
Final Results
(Post-Launch Metrics)
Collaborating with
cross-functional disciplines to drive business growth.
66% Faster
Time on Task:
Before - 3 mins 20 secs
After - 1 min 10 secs
Improvement - Time on task is now 66% faster.
Over 67%
Task Completion Rate:
Before - 55%
After - 92%
Improvement - completion rate improved by over 67%.
-37%
Drop-off During Filtering:
Before - 45%
After - 8%
Improvement - drop-off rate dropped by 37%.
+1.5
User Satisfaction (CSAT):
Before - 3.1/5
After - 4.6/5
Improvement - CSAT improved by 1.5.
Unlock/Lock Operation -
Second Iteration
The new filter design in Unity by VaultNext significantly improved usability, performance, and user satisfaction. This project showcased the value of user-centered design, strong cross-functional collaboration, and data-driven iteration.
Company: Centrios - ASSA ABLOY
My Role: Lead UI/UX Designer, Product + UX Strategy
Team: Development Manager, Project Manager, Developers, Technology Manager, UX/UI Designer
Duration: Ongoing
Year: 2023 - Present
Summary
Centrios is a cloud-based access control solution designed for modern small businesses. It delivers simple, scalable, and contract-free keyless entry—empowering teams to manage doors, users, and locations from one dashboard. From smart locks and padlocks to mobile credentials and multi-location management, Centrios combines hardware and software into one seamless platform that keeps business access secure, flexible, and easy to control from anywhere.
Challenge
When I joined the team at ASSA ABLOY, Centrios had just launched but was facing several challenges. The user experience across web and mobile was inconsistent, with no single source of truth to guide design or product decisions. This led to confusion around how to use mobile devices to interact with locks, low adoption, and weak retention. Business owners also needed scalable ways to manage growing teams, such as bulk adding, editing, and removing users.
As the UX/UI Lead, I saw an opportunity to apply systems thinking—connecting users, devices, and access management into one cohesive ecosystem. By driving a unified UX strategy focused on clarity, scalability, and usability, we began to boost adoption, improve retention, and support sales growth through a more seamless and trustworthy experience across platforms.
Usability Metrics
The existing setup for data filtering flow within VaultNext’s Unity platform had become a bottleneck for users managing large datasets. Users reported that the process was:
-
Time to Apply Filter: Avg. 3.2 minutes per filter setup
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Drop-off Rate: 45% of users abandoned the filter before completing it
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Customer Support Tickets: 22% of report-related tickets involved filter usability
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User Satisfaction (CSAT): Scored 3.1/5 on filtering ease
